padding: 0; Be the first to receive important updates on security. T: (212) 244-1732. report southwest airlines phishing email. I want to remain a SW customer if indeed this RR issue is corrected. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } I had to pay the $100 fee to have them extended and they said it could take up to 30 days for me to receive the now converted Luv Voucher. right: 25px; Don't trust it. position: absolute; Nonetheless, the e-mail isn't a message from the Southwest Airlines, while carries several indications, which may enable a recipient towards recognizing the involved trick. The scan said that the link was "not safe," contained "suspicious activity," hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was "very risky." 10:36 AM Scammers often send out mass emails that contain little or no personal information. Download One Report Be sure to also check out the Southwest Airlines Diversity, Equity, & Inclusion (DEI) Report, a companion piece to the One Report. )"; text-decoration:underline; .swa-footer--copyright-text a:hover{ Thanks - for the replay and comment on my RR#. When you're ready to use them, you can apply flight credits toward a new flight on Southwest.com or through our app using the original confirmation number from your modified or canceled flight(s). Do Not Sell/Share My Personal Information, Youre trying to make a change for just one Passenger on your reservation, You need to submit a reimbursement request for disrupted travel, Look for the Southwest signs at the airport. #KPNSM3) was cancelled (non- weather related). So every time you fly, your friend can too. At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers. /* Air Booking Select - Fare benefit sub-label workaround */ If youre signed up under multiple email addresses, youll need to repeat these steps for each email address. } We plugged the link into the malicious URL scanner on ipqualityscore.com. This material may not be reproduced without permission. - edited border: 0; padding-top: 5px; My RR credit should be reinstated immediately to demonstrate that SW has a compassionate, and caring relationship with its customers. We plugged the link into the malicious URL scanner on ipqualityscore.com. The link included with the email was dangerous and should never be clicked. Remember, even if you unsubscribe from our promotional email, you will still receive emails when you book a flight on Southwest.com. A search of Google for your email provider and the words two-factor authentication should take you to a page that will instruct you on how to set that up. The scam promotion is advertised these days on Facebook and offers two tickets (round trip flight) with Southwest, which can be redeemed anytime. Here's how to know if a travel website selling, If you are an avid traveler, beware of the new TSA PreCheck Scam. Further, the message used the word "an" instead of "a" before the word "Southwest," and also mistakenly used the singular word "Airline" instead of "Airlines." 2. padding-left: 30px; At Southwest Airlines, we are committed to doing the right thing by our People, through our Performance, and in service to our Planet, all under an umbrella of strong corporate governance. RR: 20253625302 .air-check-in-edit-contact-information-banner--link { They should be able to provide advice on next steps to take in order to secure your accounts. You will have to fill out your flight number and incident date, so even if a flight is not involved, be prepared to fill in that field with something. Click the unsubscribe link at the bottom of an email or log in to your account on Southwest.com. June 14, 2022. 83K Points Gone! } left: 278px !important; A scam e-mail posing as a message from the well-known Southwest Airlines is presently circulating online, according to digitaljournal.com dated July 25, 2012. Remember to allow 15 days for the points to post before you contact Southwest Airlines. and claiming you've received some sort of "Southwest Airline [sic] reward" is legitimate. There is information in the previous heading. n Don't take unsolicited emails at face value. [data-class="swa-g-screen-reader-only"] { /* Spanish Homepage footer */ border: 0; content: "(That money is all yours. Indeed, cyber-criminals routinely dispatch fake e-mails, which themed with current stories, deceive recipients so they would inadvertently click a given web-link or view an attachment. color: #636363; The subject line read, RE: __Link, Congrats! Privacy Policy Do Not Sell My Personal Information. There is information in the previous heading. font: italic normal 11px/1 Arial; display: block; If you, signed up under multiple email addresses, you. The link included with the email was dangerous and should never be clicked. Further, the . If we unsubscribe you, you can re-subscribe at any time. So did scam e-mails target many airline carriers in 2008, asserting that the latter charged the credit card of the recipient in purchases of flight tickets. /* Temp - GNAV Espanol Chase ad font-sizefix */ God bless. 1-800-533-1305, Automated Flight Information No racism, sexism or any sort of -ism left: 278px !important; left: 278px !important; font-style: normal; Information constitutes acceptance of our Terms and Conditions. After visit [compromised website] to validate your entry. (adsbygoogle = window.adsbygoogle || []).push({}); Weve been receiving many messages from our readers regarding a fake Southwest Airlines Giveaway. left: 277px !important; High 56F. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Last but not least, use the Comments section below to expose other scammers. This is the name that will be displayed next to your photo for comments, blog posts, and more. Snopes and the Snopes.com logo are registered service marks of Snopes.com. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { text-decoration: underline !important; that is degrading to another person. Go to Travel Gal has partnered with AwardWallet and CardRatings for our coverage of credit card products. margin: -1px; This was not a legitimate message from the company. 214-792-4847 (toll number), Indicates external site which may or may not meet accessibility guidelines, 2023 position: absolute; 2023 Southwest Airlines Co. All Rights Reserved. Today my flight (see conf. white-space: normal; } font-style: normal; On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a "reward" from Southwest Airlines. /* Air Booking Select - Fare benefit first th width */ Copyright 2023 Scam Detector Media Inc.. All Rights Reserved. overflow: hidden; } If you've gotten a phony airline email (whether you lost money or not), help others avoid the same pitfall by filing a scam report at BBB.org/ScamTracker. (opens popup). .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Customer Service Contact Southwest Customer Service 17% helpful (1/6) Contact Southwest Customer Service The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we're able to process Customer Service comments or concerns. person will not be tolerated. After your drop off your bags then you can take your boarding pass and proceed through security. My claim number is ATLWN79376325 is there any employee who will take some accountability to update my claim? Since 2009, many likewise e-mail scams targeted Delta Airlines clients too. Scroll down. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Can I ever be removed involuntarily from the mailing list? External site which may or may not meet accessibility guidelines. BBB has seen scammers use the names of American Airlines, Delta Air Lines and Southwest Airlines but any company can be impostered. 1 Love html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } If you have questions or concerns, call our Card Services Department at 214-357-5577 or 800-262-5325. racist or sexually-oriented language. } at the bottom of any Southwest.com page. } Your late Founder would have done the right thing years ago when SW began. Copyright 2023 Families Fly Free by Go to Travel Gal. Make your family and friends aware of the fake Southwest Airlines giveaway on Facebook by sharing this article on social media using the buttons provided. Your email address will not be published. Impersonating famous brands and companies, scammers will send out phishing links (usually via text message or email) and try to entice you into opening them with various lies. 12:29 AM How often will I receive email from Southwest? overflow: hidden; How to Use the Southwest Rapid Rewards Shopping Portal, Flying With 10 or More? 1 Kudo Login to Reply or Kudo Options ExPatInCA New Community Member Nov-03-2017 12:19 AM 588-2900, Calling from Bahamas div.footer div.flex-placement a:hover { I flew Southwest on every round trip flight earning RR 36,000 plus miles. display: inline-block; html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } */ External site which may or may not meet accessibility guidelines. Companies like rental car agencies, hotels, credit cards, and consumer surveys often use Southwest points as a bonus or reward for their customers. Southwest Airlines Co. All Rights Reserved. Let me know if you have any problems contacting Southwest Airlines customer service! /* Air CheckIn Banner Button Fix */ If you continue to use this site we will assume that you are OK with this policy. The link included with the email was dangerous and should never be clicked. text-decoration:underline; We strongly advise against clicking any links or calling phone numbers that are mentioned in these kinds of phishing emails. width:556px !important mattel masters of the universe: revelation. font: italic normal 11px/1 Arial; Add SouthwestAirlines@iluv.southwest.com to your address book to make sure our email isn't being delivered to your junk or spam folder. left: 467px !important; Report abuse I can not get my email confirmation for Southwest airlines. height: 1px; .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { I have since rescheduled, but its caused me to miss some important doings in Orlando, Fla as a result. Voices Read more, Aishwarya Rai, Alia Bhatt and a credit card fraudThe Indian Express Read more. left: 482px !important; /* Air Booking Select - Fare benefit first th width */ If your flight is canceled and you are standing in an airport frantically searching on your phone, you can easily be fooled by these scam sites. An email saying Congrats! and claiming youve received some sort of Southwest Airline [sic] reward is legitimate. If you need to contact a company to ask about a potential phishing scam, ensure that youre on the official website for the company by checking your web browsers address bar, which is located at the top of your screen. Create a password that only you will remember. height: 6px; Do Not Sell/Share My Personal Information. The email looks so real! .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Our Southwest Airlines One Report is a great resource for our current environmental, social, and governance (ESG) reporting and storytelling. Still further, certain attachment contained malicious software, which was capable of filching information. It showed up as required for me. Log in to your Rapid Rewards account on Southwest.com. Youve received a Southwest Airline reward You have been accepted! Meanwhile, the body of the email claimed, Youve received an [sic] Southwest Airline reward.. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } The phishing emails appear legitimate and carry the logo of the airline that the scammer is purporting to be, however, it is a very simple matter for . I hope that helps a little. 1-800-445-5764, Public Relations & Media Relations I just emailed them this morning about some missing points for a Turbo Tax promotion. font-style: normal; white-space: normal; The communications are sent in hopes of collecting personal or account information (usernames, passwords, email addresses, credit card and social security numbers). color:#111B40; The Southwest Promise(cleanliness and social distancing), If you cancel a flight with a nonrefundable fare, you'll receive flight credits (think of it like store credit!). Southwest points never expire and can be used to book anyone anytime. } html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Phishing is when a criminal sends an email impersonating a reputed company, and solicits confidential information like passwords, and credit card details. Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. However, the Southwest Airlines giveaway on Facebook is not real and is not coming from the company. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { AT&T iPad Scam } Offer ends 3/13/2023. A search of Google for your email provider and the words "two-factor authentication" should take you to a page that will instruct you on how to set that up. New York, NY 10018. Box 36647-1CR The web-links or attachments in the messages of that e-mail scam, if clicked or opened, reportedly resulted in malware getting installed onto the end-users' PCs. External site which may or may not meet accessibility guidelines. Notify me about the newest scams every week. A mix of clouds and sun. Click #isupportlocal for more. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { You could write Southwet's CEO Gary Kelly CEO Southwest Airlines P.O. The Report Message add-in provides the option to report both spam and phishing messages. } html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Your purchase was successful, and you are now logged in. Voices, Aishwarya Rai, Alia Bhatt and a credit card fraud The Indian Express. left: 277px !important; /* Air Booking Select - Fare benefit sub-label workaround */ font-weight: bold; Southwest Airlines Co. All Rights Reserved. content: "(Temporarily suspended. The email address in the message showed, support@1785962.qaiecg5.com via nam10-bn7-obe.outbound.protection.outlook.com. This was not an official Southwest Airlines email address. Welcome! Customers traveling on age-qualifying fares (Infant and Child Fares) that have NOT already been age verified. } Unaccompanied Minors and Children Flying Alone, View all self-service topics in our Help Center, More information on how to change or cancel your flight. There are lots of ways to subscribe to our email: Click the unsubscribe link at the bottom of an email or log in to your account on Southwest.com. .facebook-share-button-command--button { Hi Saba, Choose wisely! position: absolute; Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. .air-check-in-edit-contact-information-banner--link { I do want to offer that as long as you have access to his Southwest Rapid Rewards account (youd just need the email and password to enter at Southwest.com), you can book flights from his account for anyone. You will need to contact them directly. Please contact us so that we can investigate the scammer. How to Tell If An Online Transaction Is Safe, 7 Surefire Ways to Spot if a Website is Safe to Use, How To Efficiently Block Every Harmful Website On The Internet, How To Stop Third Parties From Tracking Your Device, Here Are The Most Effective Ways To Protect Yourself From Phishing, How To Remove Your Personal Information From The Internet, How To Tell If Someone Is Scamming You Online. So every time you fly, your friend can too. 1-844-670-7914 Phishing scams and fraudulent communication Phishing can include phony phone calls, emails, faxes, contracts and postal mailings. Carryon baggage FAQ See if the website is legit with our validator: I can tell a scam by looking at the return address. 1-800-445-5764, General Customer Service I am just a site/blog who writes about Southwest frequently. 800-083-1178 (En espaol), Southwest Vacations position: absolute; You will then get a form to fill out with your issue. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { To learn even more about our corporate citizenship efforts at Southwest, visit southwest.com/citizenship/, Questions? Use of the Southwest websites and our Company /* Air Booking Select - Fare benefit first th width */ Click Today's Obituaries to view all of the listings. color: #111B40; How do I unsubscribe from the mailing list? This supposed Southwest Airlines email scam led to a phishing link. 03-30-2018 left: 277px !important; Uncategorized. Learn more about refunds We strongly advise against clicking any links or calling phone numbers that are mentioned in these kinds of phishing emails. } display: inline-block; Lyn, THANK YOU ANGIE FOR THE CHOCOLATE CHIP COOKIES YOU ARE THR BLESSING OF FLIGHT NUMBER 167 thanks. You've received a Southwest Airline reward You have been accepted!" Meanwhile, the body of the email claimed, "You've received an [sic] Southwest Airline reward.". Home airport MDW, frequent visitor to MCO to see the mouse. If you have a Southwest points issue for something other than the Southwest shopping portal perhaps booking a hotel room through Southwests web site or renting a car through Southwest go to the main Southwest website at Southwest.com and select Contact Us at the bottom left. The scan said that the link was not safe, contained suspicious activity, hosted malware, and was a 97 out of 100, Your email address will not be published. color: #636363; ~jm, If you found one or more of these answers helpful would you mind marking the answer(s) that helped you a solution to help others who may have the same question. .swa-footer--copyright-text, .footer-copyright--text { Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Of course, this is really just another scam link. Out-of-the-blue emails are often attempts to install malware on your computer and/or steal your personal information. We do believe, that the foundation for a good work environment starts with fast, secure and high performing computers. clip: rect(0,0,0,0); Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. External site which may or may not meet accessibility guidelines. } See the info above for how to get in touch with them directly. Scammers sometimes attempt to spoof company websites. Your membership is the foundation of our sustainability and resilience. I heard nothing so I resent the same documentation on height: 6px; Except it wasn't. I knew this immediately as I have never flown on Southwest Airlines. On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a "reward" from Southwest Airlines. padding: 0; width: 273px; Your email address will not be published. Promotional Companion Pass valid through 2/28/2024. display: block; Have you checked the junk/spam folder? Youll receive periodic emails we promise not to spam. We won't share it with anyone else. color:#111B40; There youll be presented with a form where you can fill out all the details about the transaction for which you are expecting points. Self-service kiosks are available at the airport to help with a variety of pre-flight tasks. .swa-footer--copyright-text a{ The link included with the email was dangerous and should never be clicked. Always look at the senders address. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { My family of 4 saves $8,000 a year on flights around the U.S., Caribbean and Europe, following my process and allowing us to explore amazing destinations like the National Parks, Disney, Italy, Ireland and the Rocky Mountains. Low around 35F. We are not Southwest Airlines, only a blog that writes about them. Select My Account, then Profile, then Communications. } var switchTo5x=true;stLight.options({publisher:'8e715100-b8ff-4c58-a408-06e562ec6acd'}); SPAMfighter 2003-2023All rights reserved. bottom: 200px; Our Southwest Airlines One Report is a great resource for our current environmental, social, and governance (ESG) reporting and storytelling. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { There is information in the previous heading. } You dont actually have to make up any flight info it is not a required field. width: 273px; } 03-30-2018 } html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Click Contact Us and then Send us an Email Message. I can provide SW with a death certificate of my mothers death should you need font: italic normal 11px/1 Arial; Click on Wanna receive email from us? And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at, Southwest Airlines div.footer div.flex-placement b a:hover { Home. 1-800-I-FLY-SWA (1-800-435-9792), Articles Left at TSA Checkpoint Feb 28 2011 05:01 PM . } Select My Account and then Profile. All of these were red flags that this fake Southwest Airlines email was a scam, as it would be out of character for a large company to make so many grammatical mistakes. We use cookies to ensure that we give you the best experience on our website. If you agree, then you should take a look at our Business Solutions to Spam Filter & Antivirus for even the latest version of Exchange Servers - your colleagues will appreciate it! html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } 0-800-012-1917 (En espaol), Calling from Dominican Republic content: "(That money is all yours. left: 277px !important; If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. If your email address changes, youll need to unsubscribe your previous email address and subscribe using your new email address to continue getting promotional email from us.