We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. . If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. The . You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. We make every effort to ensure the content contained in our brochures and on our website is accurate. My husband and I are looking at booking a Celebrity cruise to Alaska. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. No refunds will be given on any cruise for no-shows. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). You will usually have access to your cruise . Restrictions apply and this policy is subject to change without notice. Forums. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. NOTE: The only exception to this policy are curling irons and hair straighteners. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Celebrity Cruises may charge a reasonable fee for such services. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. Activity. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. . If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Common interest groups and immersion sailings. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. 4.3 What about Special Services/Requirements? Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. About two weeks from payment date we tried to pay on line. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. We cannot accept responsibility for any services, which do not form part of the package holiday. However, torch lighters and novelty lighters that look like guns are not allowed onboard. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. If you booked 8/1/2010 or after the final payment is due 75 days. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. While onboard, drones must be stored safely in the stateroom. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. You must tell us about the problem as soon as possible. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . Please email specialistservicesuk@celebritycruises.com. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. Claims must be made directly to your insurance company. Posted December 31, 2018. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. For full details please refer to our website. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Unless you book and pay for an upgrade, you will fly economy class. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. Not meeting any special request for any reason will not be a breach of contract.